Golf Pad Support

Getting a Round Started 2

• How do I start and finish a round in Golf Pad GPS?
• How do I add a new tee? How do I edit or add a tee to a course?

Tips for new Golf Pad users 0

During a Round 5

• Keeping Score (three options)
• Course Editing
• How to share or stop sharing your round with Golf Pad (plus Real-time Sharing!)
• Shot Tracking
• Using Golf Pad with a Samsung smartwatch: on-course review

Golf Pad account 8

• Why should I create an account in Golf Pad?
• How do I create an account in the Golf Pad app? What if I forgot my password?
• How do I change the email or password on my Golf Pad account?
• How do I find my support ID?
• How do I update my billing information for my Golf Pad subscription?

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Golf courses 4

• Is my home course available?
• My course is missing. How can I add it?
• I'm planning to travel and would like to know if Golf Pad has data for a course at my destination. Where do I check that?
• Some information about a course is incorrect. How can I fix it?

Data usage 2

• Will Golf Pad work without Internet connection?
• How much data is used per round?

Golf Pad Premium 11

• What are the Golf Pad Premium features?
• What's the subscription price for Golf Pad Premium?
• How do I upgrade to Golf Pad Premium?
• What happens if I buy a new phone?
• Will you need my credit card number?

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Troubleshooting 11

• No GPS location in the Golf Pad phone app
• I purchased Golf Pad Premium upgrade, but I still don't see it on my phone.
• Distances do not update in Golf Pad watch app when phone screen is off
• How to configure location permissions on Android 10 or newer
• How does Golf Pad use the 'always on' background location?

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Early access Beta Testing program 5

• What is Golf Pad Beta Testing program?
• How do I join the Beta program?
• How do I leave the Beta program?
• What new features are available in Beta version now?
• Where do I post feedback on Beta version?

Features Overview 15

• Golf Pad GPS is free. Is it a 'trial' or a limited functionality 'lite' version?
• Which free features are included in Golf Pad GPS?
• How to select a tee?
• Does Golf Pad work with smartwatches?
• How can I improve battery life while playing a round?

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Keeping score 10

• How do I keep score using Golf Pad GPS?
• Golf Pad scorecard: What do the symbols mean?
• How do I select different scoring modes in Golf Pad?
• How to play a 9 hole round with the Golf Pad app.
• More details about each scoring formats in Golf Pad

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Aerial maps 2

• Golf Pad aerial maps features
• Hazards on the map

Handicaps 10

• Does Golf Pad support handicap scoring? What systems are supported?
• How do I start a round using handicap-adjusted (net) scoring?
• Can Golf Pad compute handicap based on my playing history?
• What parts of World Handicap System are supported in Golf Pad?
• Is World Handicap System (WHS) handicap truly the same everywhere in the world?

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Shot Tracking 12

• Tracking shots on the phone (step-by-step tutorial with pictures and video)
• How do I mark the flag position?
• How do I edit shots?
• Moving shots between the holes
• How to configure your clubs

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Automatic Playing History Backup 4

• Is online backup available on my phone?
• How does automatic backup work?
• Do I need to manually backup each round?
• Will Golf Pad ever post to my Facebook or Google+ stream?

Live Leaderboards 5

• What is Live Leaderboard in Golf Pad?
• How do I set up a Live Leaderboard?
• How do I join a Live Leaderboard?
• How do I view the Live Leaderboard during my round?
• How to delete a Live Leaderboard

Strokes Gained 3

• What is the Strokes Gained statistic?
• Strokes Gained in Golf Pad
• Common questions about Strokes Gained

Regulation Mode 2

• What is the Regulation Mode in Golf Pad?
• Using golf GPS and Distance Measuring Devices

PLAYS LIKE distances and club recommendations 3

• What are PLAYS LIKE distances in Golf Pad?
• Can I use PLAYS LIKE distances and club recommendations in a conforming round?
• How do I provide feedback about PLAYS LIKE and club recommendations?

Compatible Watches 3

• What smartwatch models are compatible with Golf Pad?
• Watches compatible with iPhone
• Is Golf Pad compatible with the Wear OS 3 watches like Samsung Galaxy Watch 4?

Watch setup and troubleshooting 1

• Using smartwatch sync settings

General Questions 5

• How many courses are available on my smart watch with Golf Pad?
• Do I need to keep my phone on while playing golf with my smart watch?
• What about phone's battery life?
• Are there any other features in Golf Pad Premium, beyond smart watch sync?
• Question not answered here?

Apple Watch 9

• Is Golf Pad compatible with Apple Watch?
• How to set up Golf Pad GPS on Apple Watch
• Golf Pad Apple Watch User Guide
• Can I use Apple Watch without iPhone?
• What can I do from Apple Watch with Golf Pad GPS?

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Samsung Tizen OS (Galaxy Watch 3 and older) 10

• Which Samsung smartwatch models is Golf Pad compatible with?
• How to install the Golf Pad watch app on my Gear/Galaxy watch?
• Can I use my Samsung watch in Standalone mode, without the phone?
• Make Golf Pad distances auto-display when you raise the watch during a round
• What features are available on Samsung Galaxy/Gear?

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Android Wear OS 7

• Setting up Golf Pad watch app on Android Wear OS
• What functionality is available in the Golf Pad app for Android Wear OS watches?
• Golf Pad app does not show in app list on Wear watch
• Can I use my GPS-equipped Wear OS watch without a phone (in Standalone mode)?
• Will Android Wear watches work with the iPhone?

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Magellan Echo 3

• Is my phone compatible?
• Using Magellan Echo during a golf round
• When using my Magellan Echo with Golf Pad, what will I be able to do from the watch?

About Golf Pad TAGS 10

• Why should I use Golf Pad TAGS™?
• How does it work?
• Is my phone compatible?
• I have a case on my phone. Can I still scan Golf Pad TAGS?
• Is it possible to scan Golf Pad TAGS with my NFC-equipped smartwatch?

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Buying, Shipping And Returns 8

• Can I order Golf Pad TAGS™ outside of the US?
• Shipping costs, delivery estimates and order tracking.
• Is my order transaction secure?
• Can I order extra Golf Pad TAGS™?
• What is the return policy? Does Golf Pad offer a money back guarantee?

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Golf Pad TAGS: Getting Started 6

• How to set up Golf Pad TAGS on Android
• How to set up Golf Pad TAGS on iPhone
• How long does it take to set up Golf Pad TAGS?
• Why does the screen stay on when Golf TAGS are enabled?
• What about battery life?

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Using Golf TAGS 11

• Step-by-step instructions for using TAGS on Android (with pictures)
• Step-by-step instructions for using TAGS on iPhone (with pictures)
• How do I know if the tag was read OK during a round?
• Will I get accidental reads?
• Can I assign a TAG to a different club?

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Troubleshooting 11

• I can't scan a tag.
• Screen lock issues on Android
• Tags don't work on my Samsung phone when I use a 3rd party battery
• Tags don't work when the phone is in my pocket.
• I'm getting random score entries or hole changes while using Golf Pad TAGS. How do I fix this?

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Known issues and workarounds 2

• TAGS scanning doesn't work if the screen is pinned
• “Login disabled” Error

About Golf Pad LINK 3

• What is Golf Pad LINK? Where can I buy it?
• Does LINK use my phone battery?
• What's the warranty on Golf Pad LINK?

LINK set up 8

• How do I get started with LINK? How long does it take?
• LINK controls, lights and vibration patterns
• Detailed LINK pairing instructions
• How to assign clubs to tags?
• "Incompatible tags" warning

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Playing with LINK 9

• How to use Golf Pad LINK during a round
• Charging LINK battery
• How long does it take LINK to acquire GPS location signal?
• Can I use LINK with my smartwatch?
• What features will I see on my smartwatch when using LINK?

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Known issues 2

• Unable to connect to LINK and green LED light stays on continuously
• Unable to pair LINK on Android if phone's GPS location is disabled

Troubleshooting Golf Pad LINK 6

• How to reset Golf Pad LINK?
• Unable to pair LINK with the phone
• Can't charge LINK
• Trouble with firmware update
• A tag broke. Can I get a new one?

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About Golf Pad Events 6

• What is Golf Pad Events?
• What features are available in Golf Pad Events?
• Golf Pad Events potential new features
• Getting started with Golf Pad Events
• Setup your first event in 10 minutes (step by step)

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Event Settings and Portal 2

• How to create a new event
• How to add or edit scorecard information

Managing Golfers and Teams 6

• Add golfers to Golf Pad Events.
• Importing golfers to Golf Pad Events.
• Setting up teams
• Schedule, tee times, & hole assignments
• Golf Pad Event tools and printables

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Competitions and Scoring 9

• Scoring formats & side games available in Golf Pad Events
• Learn more about flights
• Competition Payouts
• Side Game Payouts
• Manage scores in Golf Pad Events

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Troubleshooting 0

Real-time scoring in Golf Pad app 5

• Email invitations to golfers in your event
• How to accept an event invitation on the Golf Pad app
• View and manage events list in Golf Pad app
• Posting real-time scores using the Golf Pad app
• Golf Pad Events unique invitation link