Troubleshooting

I can't scan a tag.
Verify NFC is enabled in Android settings: go to Settings > Wireless & Networks > More, tap on the NFC switch to activate it. Then go back to Golf...
Thu, 13 Jun, 2019 at 4:48 AM
Screen lock issues on Android
General troubleshooting There are some users whom are having trouble with Android secure screen lock and Golf Pad TAGS. Try these steps to allow G...
Mon, 1 Jun, 2020 at 2:10 PM
Tags don't work on my Samsung phone when I use a 3rd party battery
Samsung places the NFC antenna inside the OEM battery, so you will need to use the original or equivalent battery to be able touse Golf Tags and other NFC d...
Tue, 30 Oct, 2018 at 12:50 AM
Tags don't work when the phone is in my pocket.
Please open Golf Pad and press the phone's power button on Android or swipe up with two fingers on iPhone. You should see Smart Lock - it will remain a...
Tue, 30 Oct, 2018 at 12:51 AM
I'm getting random score entries or hole changes while using Golf Pad TAGS. How do I fix this?
Please be sure to turn the phone's screen off (press the power button (for Android) or swipe up with two fingers (for iPhone)) before you put the pho...
Tue, 30 Oct, 2018 at 12:52 AM
Golf Pad TAGS work great, but I've got random screenshots captured on my Samsung phone while playing a round
If you are noticing screenshots being taken while you are playing with Golf Pad TAGS, please turn off the 'Palm to capture' motion in the 'Mo...
Tue, 21 Jul, 2020 at 4:23 PM
Phone doesn't make sound or vibrate on tag scan
Sound issues: Please check if sound confirmation turned on under Preferences --> Golf Pad LINK / TAGS. Please note if you turned sound confirmation ON b...
Tue, 30 Oct, 2018 at 12:54 AM
Still have questions?
If you have questions not answered in the FAQ, submit a support ticket here. We'll be happy to help. https://support.golfpadgps.com/a/tickets/new
Wed, 12 Dec, 2018 at 4:45 PM
Trouble installing TAGS into the club grip.
TAGS are designed to fit most standard club grips. If your club grips aren't standard size (i.e. too small) for TAGS to fit, some users have suggested ...
Tue, 30 Oct, 2018 at 12:55 AM
Smartlock issue on Huawei phones
Golf Pad TAGS smart lock requires certain Android settings configuration, specifically automatic lock needs to be set to at least one second after screen tu...
Tue, 21 May, 2019 at 11:12 AM