General troubleshooting


There are some users whom are having trouble with Android secure screen lock and Golf Pad TAGS. Try these steps to allow Golf Pad TAGS to work with a secure screen lock:


  1. Disable 'Lock instantly' with power/side key (settings may have different names based on the phone model used)
  2. Set Lock automatically (after screen turned off) to 1 sec or more
  3. Some security apps can force a secure screen lock to appear despite the settings above. Generally, a sign of this problem is the user will see a secure screen lock appear after unlocking Golf Pad's SmartLock screen. Consider disabling security app during a golf round.
  4. Turn NFC off and turn it back on.
  5. Enable screen pinning in Android system settings as described herethen pin Golf Pad when you start the round.
  6. If the app doesn't recognize TAGS with the screen pinned, unpin it. See more about pinning/unpinning combinations on the Google support page.



Android 8 (Oreo) and later


Some phones running Android 8 don't block access to notifications bar or navigation bar, even when SmartLock is active. This may result in app switching, accidental inputs and/or tags not always scanning properly. Please use the Android's screen pinning feature to work around the issue:

  • Follow the instructions on this page to enable screen pinning in Android system settings, then pin Golf Pad when you start the round.
  • Use SmartLock as usual during the round. Be sure to press the power button before putting the phone in your pocket, and swipe up from the bottom along the middle of the screen (or use fingerprint reader) to resume Golf Pad scorecard.
  • Once you finish the round or if you need to switch to another app, unpin Golf Pad (usually by pressing and holding the Back and Overview buttons at the same time).


NOTE: some phone models don't properly support pinning in combination with gesture navigation introduced in Android 10. If you notice any issues using both at the same time, please disable gesture navigation while playing golf. 


Uncharted rounds


Please note that Golf Pad TAGS, and therefore SmartLock will only work on a mapped course, neither will function if you are playing an Uncharted course.


Other activity in pinning mode


If someone calls you or if you get a message in the pinning mode, unpin the screen before answer this call or message. Pinning and unpinning combinations depend on the phone and Android OS. See more instructions at the Google support page.


Contact support


If you still experience problems, send us a report after the following steps:


1) Verify NFC is enabled in Android settings: go to Settings > Wireless & Networks > More, tap on the NFC switch to activate it. 

2) Go to Golf Pad preferences > Golf Pad LINK/TAGS;

3) If there is "Settings must be updated" warning, tap "Fix this" button;

4) Edit settings/Pin Golf Pad;

5) Scan a tag to assign it to a club in TAGS settings. Note, the location of the NFC antenna varies on different phone models. Try scanning all around the back of the phone and against the top edge. Once you found the spot with the best scanning range, use it for tagging shots during a golf round.

6) Take off a phone case (some cases block an NFC chip, i.e. Samsung original cover);

6) Assign all TAGS to clubs;

7) Start a new round and scan a TAG in the main scorecard view;

8) Turn on smart lock by pressing the power button or long tap the tag icon in the top right corner;

9) Scan a TAG in smart lock;

10) If scanning fails, go to preferences > Help > Question or problem? > Contact us via email and send a report to us.