General troubleshooting

First, check if GPS is switched on and GPS access enabled in phone settings. If it is enabled, but you still do not get GPS signal, check if other apps on the phone see GPS. You can also use GPS test applications to check your phone`s GPS signal and send the result to us.

For Android:

Go to Security --> Location --> Location permissions. It should be enabled for Golf Pad app here. Click here to get more information on location permissions.

GPS test app for Android phones: GPS Status

If other apps don't have GPS access either while you are outdoors with a clear view of the sky, you may want to check with your phone manufacturer support. There may be a hardware or system problem.

For iPhone: 

Go to Settings --> Privacy --> Location Services --> on --> Golf Pad --> Always. Click here to find more information on location services.

GPS test app for iPhones: GPS Status

If you experience GPS problems in other apps (Apple Maps, Google Maps), there may be the hardware issue described here -

Temporary workaround is to turn off bluetooth.

Permanent solution is to change the antenna cable.

For smartwatches used with Android phones:

If there is no GPS when you use Golf Pad with smartwatches, please make sure that the battery optimization is switched off in phone settings (Settings --> Battery --> Battery optimization). If battery optimization is on, then Android turns off GPS for all applications when the screen is off. You can turn on battery optimization again after finishing playing with Golf Pad app.