Troubleshooting

No GPS location in the Golf Pad phone app
If you encounter a problem with GPS in Golf Pad app, check location permissions for Golf Pad in Android or iOS settings.  Permission settings Andro...
Fri, 23 Sep, 2022 at 5:21 PM
I purchased Golf Pad Premium upgrade, but I still don't see it on my phone.
If you did not receive a receipt from the transaction, then it is likely that the payment was not fully processed and the transaction did not go through....
Fri, 23 Sep, 2022 at 5:22 PM
Distances do not update in Golf Pad watch app when phone screen is off
If GPS distances update fine on the watch while phone screen is on, but stop updating when phone screen is turned off or shortly after, this typically means...
Fri, 23 Sep, 2022 at 5:26 PM
How to configure location permissions on Android 10 or newer
Android 10 introduced additional granularity for app location permissions. You can now choose to grant location access at all times, only while using the ap...
Fri, 23 Sep, 2022 at 5:27 PM
How does Golf Pad use the 'always on' background location?
Why does Golf Pad need background location access? Golf Pad requires 'all times' background location permission to provide accurate rangefinde...
Fri, 23 Sep, 2022 at 5:29 PM
How do I enter a code? Troubleshooting coupon, discount code or license keys.
There are 3 types of codes/keys that can be used in Golf Pad app: Premium license keys, Premium license discount codes and Golf Pad TAGS promotional codes...
Fri, 23 Sep, 2022 at 5:35 PM
How do I switch my measurement unit from yards to meters (and vice versa)?
Golf Pad has the ability to display distances to the hole and statistics in both yards and meters. If you would like to change the unit of measurement for y...
Fri, 23 Sep, 2022 at 5:36 PM
I can't log in to the support portal/forums
For general support you do not need to log in. Anyone can create a support ticket for technical help. If you are trying to log in to comment or post in the ...
Fri, 23 Sep, 2022 at 5:37 PM
What is the Golf Pad customer service phone number? How do I contact Golf Pad support?
In order to provide timely and efficient support to our customers worldwide, we are providing assistance over email. Contact us here.  If you feel yo...
Fri, 23 Sep, 2022 at 5:38 PM
Taking a bug report (Android)
On Android devices running version 4.1.2 or higher, you can generate system bug reports that contain information that may help us track down issues without...
Fri, 23 Sep, 2022 at 5:38 PM