Troubleshooting

Golf Pad used to work fine, but now I don't have GPS signal.
If there are no distances when you start a round, check if GPS is switched on and GPS access enabled in phone settings. Android: Go to Settings -> ...
Thu, 8 Oct, 2020 at 2:01 PM
I purchased Golf Pad Premium upgrade, but I still don't see it on my phone.
If you did not receive a receipt from the transaction, then it is likely that the payment was not fully processed and the transaction did not go through....
Wed, 14 Aug, 2019 at 11:26 PM
I am trying to log in but receive 'Email not found' error
You might have used Facebook or Google+ to establish the Golf Pad account. Please give these options a try. If that did not help, but you still have t...
Thu, 20 Sep, 2018 at 12:35 PM
Distances in Golf Pad do not update when phone screen is off
If GPS distances update fine while phone screen is on, but stop updating when phone screen is turned off or shortly after, this typically means that the sys...
Tue, 31 Mar, 2020 at 8:00 AM
Location does not work reliably after upgrading to Android 10
Android 10 introduced additional granularity for app location permissions. You can now choose to grant location access at all times, only while using the ap...
Tue, 31 Mar, 2020 at 8:02 AM
How do I enter a code? Troubleshooting coupon, discount code or license keys.
There are 3 types of codes/keys that can be used in Golf Pad app: Premium license keys, Premium license discount codes and Golf Pad TAGS promotional codes...
Sun, 9 Aug, 2020 at 3:38 AM
Taking a bug report (Android)
On Android devices running version 4.1.2 or higher, you can generate system bug reports that contain information that may help us track down issues without...
Thu, 20 Sep, 2018 at 12:38 PM
What is the Golf Pad customer service phone number? How do I contact Golf Pad support?
In order to provide timely and efficient support to our customers worldwide, we are providing assistance over email. Contact us here.  If you feel yo...
Wed, 3 Jun, 2020 at 9:28 AM
Are Golf TAGS Compatible With the Nexus 6p?
We have received reports from users about difficulties getting Golf TAGS to scan with the Nexus 6p. The solution that we have found is that the phone wil...
Sat, 29 Oct, 2016 at 7:05 AM
How do I switch my measurement unit from yards to meters (and vice versa)?
Golf Pad has the ability to display distances to the hole and statistics in both yards and meters. If you would like to change the unit of measurement for y...
Tue, 4 Feb, 2020 at 8:38 PM