Sometimes users report that they are unable to log in to their Golf Pad account or that some of their rounds are not showing up in the app. This can happen for several reasons:
1. The wrong email address was used to log in
2. There was a typo in the email address when creating the account
3. A social login (Google/Apple/Facebook) was previously used, which is no longer available
In such cases, please submit a support ticket and include additional information to help us locate the account/rounds:
- Email addresses
Send us any other email addresses that might have been used when creating your account.
Round details
Forward an email with the results of any previous round (see example below).
- Data export
If you have ever requested a data export, please send us the export link or a screenshot of the export email. It contains your support ID (see example below).
- Round date and course
Provide the date of the round and the name of the course you played.
- Support ID
Send us the support ID from the app on your old phone (if you cannot log in to your account on a new phone). The support ID can be found in Preferences > Help and Support.
Google Play order number
If your purchase was made through Google Play, please include your order number from Google Play. This helps us verify your purchase and link it to your account.
Our team will work quickly to resolve the issue and get you back on the course!
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