Sometimes we receive reports from users that they are unable to log in to their Golf Pad account or that some of their rounds are not showing up in the app. The reasons can be different: the wrong email address is used to log in; there was a typo in the email address when creating the account; a social login (Google/Apple/Facebook) was previously used, which is no longer available.
In such cases, please submit a support ticket and include additional information to help us locate the account/rounds:
- send us any other email addresses that might have been used when creating the account;
- forward an email with results of any previous round (example below);
- if you have ever requested a data export, please send us an export link or a screenshot of the export email, it contains your support ID (example below);
- send us the date of the round and the name of the course you played;
- send us the support ID from the app on your old phone (if you cannot log in to your account on the new phone). Support ID can be found in Preferences > Help and support.
Our team will work quickly to resolve the issue and get you back on the course!
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