COVID Update: Shipping times are taking longer than normal due to challenges being faced by mail carriers. Domestic orders are taking as long as 10 days and international orders are taking longer. For contiguous US states, 2 Day Express is the fastest shipping method during these challenges. Our carriers have a 95% success rate ensuring two-day delivery. Outliers may take an additional one to two days on average.


If you select "Expedited Shipping", we use Expedited shipping services. Your order will arrive more quickly than standard shipping, however, may still experience delays due to global events. 


We've also seen many packages with no real time tracking updates though packages are being delivered. If you don't see tracking updates, please don't be alarmed. We appreciate your patience while everyone works through this global issue. 


Tracking Your Golf Pad Order

To track the status of your order, consult the tracking number in the shipment confirmation email.  This is sent to the email address used to place the order within 24-48 hours of the order being placed. If you don't see it, check all your folders including SPAM, JUNK, PROMOTIONS, etc. 


Once the package leaves our warehouse, the carrier is responsible for all updates. We do not have additional information. It's common for international orders to see delays in real-time tracking, so don't be alarmed if there are no recent updates in the tracking details. 

If it has been more than 48 hours and you don't have the tracking email, contact us so we can provide it.


Lost shipments are uncommon, however, if it's been 30 days since the last shipping update on your tracking number, contact us to file a lost shipment claim. 


For most orders submitted before 12pm US Eastern Time, your order will ship the same day. Orders submitted later may ship the following business day. There may be exceptions if there are problems with the order. E.g. address unable to be verified. 



Carriers Used For Shipping


Golf Pad offers shipping through USPS, UPS, USPS, DHL, FedEx and regional carriers. Carrier is selected based on the most efficient method depending on location and delivery type. 


Can I select a specific mail carrier for my Golf Pad order? 

In some cases we can. If you require a specific carrier, please contact us before ordering.



Cost And Delivery Estimates


Orders submitted before 12 pm U.S. Eastern Time, your order will usually ship within 24-48 hours. Orders submitted later will usually ship within 72 hours. 


Ordering Golf Pad TAGS outside the U.S. and prefer a local retailer? Click here to view our international partner stores, including the EU, SA, JP, and AU. 


Golf Pad USA Shipping Cost and Estimated Delivery 


Standard Shipping

3-5 days 

Golf Pad provides FREE standard domestic shipping.


2 Day Express (where available)

2-days

$29.00


2 Day Express orders placed before noon local time at the designated US fulfillment center will be delivered within 2 business days. Orders placed after noon local time will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled.


Due to carrier limitations, the following are not eligible for the 2-Day Express shipping option: Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes


Non-Contiguous USA

Expedited

$45

4-12 days estimated delivery time


Delivery time isn't guaranteed as it can be impacted by weather and other variables.


International Shipping Cost and Estimated Delivery


Standard Shipping

10-40 days estimated delivery time depending on destination

$15.00 (large orders may be charged higher shipping, depending on weight)


Expedited

4-12 days estimated delivery time

Canada - starts at $29, depending on weight

All other countries - starts at $39, depending on weight


Delivery time isn't guaranteed as it can be impacted by weather and other variables.


As with other goods, international deliveries may be subject to local customs import duties, charged by the customs agency to the recipient. Customs rules are complex and vary by country. Golf Pad can not control the duties or provide country-specific information. Please refer to local customs agency.


How do I change the address or cancel my order?


To provide the fastest shipping time, we process orders via a fulfillment warehouse. Orders are processed very quickly. Once order processing begins, it's unlikely we can change or cancel the order. You can contact our support team and we will do our best to make the changes needed. If you've received the tracking number via email already, you may contact the carrier (e.g. UPS, DHL, FedEx, USPS) for address changes. Golf Pad can't guarantee they will make the update.


If your question isn't answered, please contact us.