Golf Pad Support
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New iPhone Compatible TAGS - Feedback Wanted!
Thanks Cindy. Love the support on GolfPad!
I still have the box, but I ,can't see "iPhone" anywhere on it. Maybe the easiest way is just to try it, so I'll give it a try (with my wife's iPhone) and see what happens!
Cindy Scillo
Hi Reg - sounds like a smart plan! If you find they aren't compatible, email us and we'll see what we can do to help. - Cindy
I started 4 weeks ago with using the tags in combination with my iPhone 7 and Applewatch series 6.
Unfortunatly an update of the app messed up the scanning functionality. It was not possile during a round to scan the tags anymore.
After an update of the app. (v 13.27) the scanning functionality was working properly.
I had to use my battery pack, my iPhone battery almost ran out of power.
This is for sure the weakest part of the app.
Will scanning via the Applewatch be new feauture in one of the next releases?
The iPhone is used with Applepay or is this a different kind of technique?
Cindy Scillo
Hi Carlo - thanks for the update. We do work to fix any bugs that may happen with new updates ASAP. Scanning directly to a watch is definitely on our radar, but not currently possible due to watch manufacturer limits. As soon as it's available, we will work hard to make that feature available to our users.
I received my Golf Pad Tags a couple weeks ago but only 9 of the 15 would scan with my iphone. I submitted 2 support tickets and have received no response, not even a whisper. Yes my iphone version is the right one and yes I am using the latest Golf Pad app version. Since there is no phone number to call for support I have to hope that someone gets back to me at some point. Pretty frustrating and disappointing.
Cindy Scillo
Gb0415 - Thanks for posting on the forum. We regularly achieve a 6 or less hour first response on nearly all support tickets. I see your support tickets and our replies. Please check your SPAM/junk or promotion filters. Search for "support@golfapdgps.com" and you should find them. Our first reply was on June 14th. I'll reply via your support ticket again, but they may be filtered. If you didn't get our auto-responder when you first emailed us, you might have given us a wrong email. Typo's do happen. We will gladly help you with the tags that won't scan. If you are getting an "incompatible tag" message, that means the tag wasn't activated at the factory. Just follow the prompts to "contact support". That will send us the info we need to activate them for you. Quick and easy fix. If the tags aren't scanning at all, that's another matter and we will need to replace them. To protect your privacy, we will need to get your address via support.
Hello Cindy, I have been checking SPAM and junk with regularity. I am getting an "incompatible tag" message with 6 TAGS. I followed the prompts to contact support from the app a few times but not with all 6 TAGS but I have not gotten any response at all. I will send you my address via the email you sent to me. Thanks
Cindy Scillo
Gb0415 - Great. I'll look for it!
Cindy Scillo
A few weeks ago we announced our NEW Golf Pad TAGS. Any Golf Pad TAGS purchased after November 1, 2018 are now compatible with iPhone 7 / iOS 12 or later as well as Android. iPhone users rejoice!
Tracking your shots automatically means you can focus on your game and keep your phone in your pocket. Hundreds of you have already purchased your new set.
We focus on user feedback to continue to deliver the best experience and features. We want to hear from you!
1. Are you an Android or iPhone user?
2. What were your thoughts about the set up process of the new tags?
3. Have you had time to use them on the course? What did you like most about using them?
Any other thoughts you'd like to share with the team?
Ready, set, GO...