New iPhone Compatible TAGS - Feedback Wanted!

Posted about 6 years ago by Cindy Wren

Cindy Wren Admin

A few weeks ago we announced our NEW Golf Pad TAGS. Any Golf Pad TAGS purchased after November 1, 2018 are now compatible with iPhone 7 / iOS 12 or later as well as Android. iPhone users rejoice!

Tracking your shots automatically means you can focus on your game and keep your phone in your pocket. Hundreds of you have already purchased your new set.

We focus on user feedback to continue to deliver the best experience and features. We want to hear from you!

1. Are you an Android or iPhone user?
2. What were your thoughts about the set up process of the new tags?
3. Have you had time to use them on the course? What did you like most about using them?

Any other thoughts you'd like to share with the team?

Ready, set, GO...

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44 Comments

Martin thomson posted over 1 year ago

Yeah I got that. Seemingly you’ve known about this issue for ages and trying to get an update out to fix it. Not really helpful though to the thousands of people who have forked out money in the meantime. Surely we should be getting some kind of refund because we can’t use them now until the update

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Cindy Wren posted over 1 year ago Admin

@Martin ThomsonI'm going to create a support ticket for you. That will allow us to provide you one:one support to troubleshoot the issue you are experiencing. The forum is more designed to be a place of general conversation. Our technical suppor team will be in touch soon. - Cindy

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Martin thomson posted over 1 year ago

I’ve got an iPhone 12 Pro Max and have added my tags and enabled tags in golfpad preferences etc. when I put smart lock on and start using golfpad/tags ,I usually get an NFC ERROR at some point. The other day my iPhone just froze. I couldn’t do anything to get out of the black screen until I came home and it just restarted again. This is so frustrating.

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Cindy Wren posted about 2 years ago Admin

@Austin Blair - I'm glad you found the setting to update the number of rounds you are viewing. For anyone else who doesn't know, you can change the historical rounds view from the Golf Pad app: Start Screen > Statistics > tap your profile name at the top of the screen > Range > Choose the range by rounds or timeframe.

As for Fitbit, nothing imminent is planned. Here's a list of the watches that are currently compatible with Golf Pad. I'm sure you'll find an affordable choice there.

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Austin Blair posted about 2 years ago

I'm so dumb, after almost 4 years of having this app, I just now realized that I can change that setting. Anyways, I'm in the market for a new watch and I can get a hand on me down Fitbit for free so I figured I'd ask first! Thanks!

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Austin Blair posted about 2 years ago

Hi, I was wondering if there was any update on the Fitbit app? I've been using the tags for 2 or 3 years now and I love them so much and they're the best. I play on average 30 times a year so I have a good history. I think it would be cool if we could go back further than just 50 rounds on the complete average Statistics. Thanks!

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Bhamster5050 posted over 3 years ago

Hi Cindy, Trying to scan each club and hit or miss. All tags are scanning but if there is a club that is scanned and has a blue highlight in it the attached file is the message I get when I try to scan a different club Steve

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Cindy Wren posted over 3 years ago Admin

Gb0415 - Great. I'll look for it!

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Greg Berardo Jr posted over 3 years ago

Hello Cindy, I have been checking SPAM and junk with regularity. I am getting an "incompatible tag" message with 6 TAGS. I followed the prompts to contact support from the app a few times but not with all 6 TAGS but I have not gotten any response at all. I will send you my address via the email you sent to me. Thanks

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Cindy Wren posted over 3 years ago Admin

Gb0415 - Thanks for posting on the forum. We regularly achieve a 6 or less hour first response on nearly all support tickets. I see your support tickets and our replies. Please check your SPAM/junk or promotion filters. Search for "[email protected]" and you should find them. Our first reply was on June 14th. I'll reply via your support ticket again, but they may be filtered. If you didn't get our auto-responder when you first emailed us, you might have given us a wrong email. Typo's do happen. We will gladly help you with the tags that won't scan. If you are getting an "incompatible tag" message, that means the tag wasn't activated at the factory. Just follow the prompts to "contact support". That will send us the info we need to activate them for you. Quick and easy fix. If the tags aren't scanning at all, that's another matter and we will need to replace them. To protect your privacy, we will need to get your address via support.

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Greg Berardo Jr posted over 3 years ago

I received my Golf Pad Tags a couple weeks ago but only 9 of the 15 would scan with my iphone. I submitted 2 support tickets and have received no response, not even a whisper. Yes my iphone version is the right one and yes I am using the latest Golf Pad app version. Since there is no phone number to call for support I have to hope that someone gets back to me at some point. Pretty frustrating and disappointing.

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Cindy Wren posted about 4 years ago Admin

Hi Carlo - thanks for the update. We do work to fix any bugs that may happen with new updates ASAP. Scanning directly to a watch is definitely on our radar, but not currently possible due to watch manufacturer limits. As soon as it's available, we will work hard to make that feature available to our users.

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Carlo Kassam posted about 4 years ago

I started 4 weeks ago with using the tags in combination with my iPhone 7 and Applewatch series 6.

Unfortunatly an update of the app messed up the scanning functionality. It was not possile during a round to scan the tags anymore.

After an update of the app. (v 13.27) the scanning functionality was working properly.

I had to use my battery pack, my iPhone battery almost ran out of power.

This is for sure the weakest part of the app.

Will scanning via the Applewatch be new feauture in one of the next releases?

The iPhone is used with Applepay or is this a different kind of technique?

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Cindy Wren posted over 4 years ago Admin

Hi Reg - sounds like a smart plan! If you find they aren't compatible, email us and we'll see what we can do to help. - Cindy

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Reg Skelton posted over 4 years ago

Thanks Cindy. Love the support on GolfPad!

I still have the box, but I ,can't see "iPhone" anywhere on it. Maybe the easiest way is just to try it, so I'll give it a try (with my wife's iPhone) and see what happens!

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