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Samsung Gear not working with app now

Recently Samsung Gear 3 watch has updated their software and the app will not stay open on the watch. None of the features like shot recording or advancement of the hole work. Any solutions?

Hi Ron. An update will be released in the next couple of days. Do let us know if you have any further issues the next time you play. The best way for us to address your personal situation is via a support ticket. Thanks for checking in. - Cindy

The problem I had may disappear with the newest update. I'll just wait until the next time I go out.

Hi Stevenjnaylor88! Thanks for asking about this. We definitely want your experience with the watch to be smooth. Please try this to start:


If there is no GPS when you use Golf Pad with smartwatches, please make sure that the battery optimization is switched off in phone settings (Settings --> Battery --> Battery optimization). If battery optimization is on, then Android turns off GPS for all applications when the screen is off. You can turn on battery optimization again after finishing playing with Golf Pad app.


Let us know if this solves the issue.

i have recently bought the premium app and have a gear 3 watch. 


On the first hole, first shot the watch works fine when i get to take my second shot it says no gps on the watch. I need to get my phone back out and then the watch is ok until the next shot....

So i may aswell just use a free version of GOLF GPS as it dosent work properly on the watch.


ANY SUGGESTIONS.

Christopher - we got a support ticket for this issue. You'll get a follow up email.

Yes it is consistently. I played again today and it would skip a hole. Like after hole 1 it would go to 3,5,9. I had to hit next on the phone to move to the correct hole.

Christopher - are you seeing this two hole advance consistently or was it just a fluke? If it's all the time, we'll open a support ticket to look into it.

Thanks Christopher.
App now stays open during the whole round on Samsung watch. Only problem I had was when I was trying to go to next hole it would skip by two so I had to use my phone to go to the next hole. I'm just glad app stays open now.

Thanks Christopher - we'll look for your update on Monday. Happy New Year!

 

If you are having trouble making Golf Pad distances display when you look on my Gear watch during a round, please follow these steps.

 

For Gear watches running Tizen 2 operating system: you can adjust this in settings, right on your Gear watch:


- Tap the settings icon

- Select Display

- Tap on Wake-up Gesture

- Select Last Viewed Screen


With Tizen 3 update, Samsung has removed the option for showing the last used app automatically. We are investigating the options for working around the limitation and will update this article as soon as we have any news. In the meantime you can make it easier to resume the Golf Pad app using home button double-press action. Step by step instructions:


- Make sure Golf Pad app is installed on your Gear watch

- Open settings on Gear

- Select Device

- Select Double press Home

- Choose Golf Pad

Checked and I have 3.1.4. I am playing Monday and i will confirm if the app is working properly. Thank you

Christopher, Kindly confirm you have version 3.1.4 of Golf Pad watch app and have restarted the watch. You can see the version of the app within Gear app on the phone by selecting Apps / Golf Pad. 

I did the Samsung update two days ago and still having the same issue. I tried the app today and I had to reopen it every time on each shot.
I also have the issue. Have all the latest software, app, etc. When using the app on the S3. Continuously need to relaunch the S3 app from the watch. Doesn't want to stay open 
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