Samsung Gear not working with app now

Posted over 6 years ago by Mike L

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Mike L

Recently Samsung Gear 3 watch has updated their software and the app will not stay open on the watch. None of the features like shot recording or advancement of the hole work. Any solutions?

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Cindy Wren

Cindy Wren posted over 1 year ago Admin

@Aungmynt oo - yes, Galaxy Watch 5Pro is compatible with Golf Pad. 

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aungmynt oo posted over 1 year ago

Can I use galaxy watch 5 Pro?

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aungmynt oo posted over 1 year ago

Samsung galaxy watch 5 pro can use with golf pad ?

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Cindy Wren

Cindy Wren posted about 4 years ago Admin

Hi Ron. An update will be released in the next couple of days. Do let us know if you have any further issues the next time you play. The best way for us to address your personal situation is via a support ticket. Thanks for checking in. - Cindy

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ron pickett posted about 4 years ago

The problem I had may disappear with the newest update. I'll just wait until the next time I go out.

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Cindy Wren

Cindy Wren posted almost 5 years ago Admin

Hi Stevenjnaylor88! Thanks for asking about this. We definitely want your experience with the watch to be smooth. Please try this to start:


If there is no GPS when you use Golf Pad with smartwatches, please make sure that the battery optimization is switched off in phone settings (Settings --> Battery --> Battery optimization). If battery optimization is on, then Android turns off GPS for all applications when the screen is off. You can turn on battery optimization again after finishing playing with Golf Pad app.


Let us know if this solves the issue.

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Stevenjnaylor88 posted almost 5 years ago

i have recently bought the premium app and have a gear 3 watch. 


On the first hole, first shot the watch works fine when i get to take my second shot it says no gps on the watch. I need to get my phone back out and then the watch is ok until the next shot....

So i may aswell just use a free version of GOLF GPS as it dosent work properly on the watch.


ANY SUGGESTIONS.

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Cindy Wren

Cindy Wren posted over 6 years ago Admin

Christopher - we got a support ticket for this issue. You'll get a follow up email.

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Christopher Brambila posted over 6 years ago

Yes it is consistently. I played again today and it would skip a hole. Like after hole 1 it would go to 3,5,9. I had to hit next on the phone to move to the correct hole.

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Cindy Wren

Cindy Wren posted over 6 years ago Admin

Christopher - are you seeing this two hole advance consistently or was it just a fluke? If it's all the time, we'll open a support ticket to look into it.

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Marcelino Sileoni posted over 6 years ago

Thanks Christopher.

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Christopher Brambila posted over 6 years ago

App now stays open during the whole round on Samsung watch. Only problem I had was when I was trying to go to next hole it would skip by two so I had to use my phone to go to the next hole. I'm just glad app stays open now.

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Cindy Wren

Cindy Wren posted over 6 years ago Admin

Thanks Christopher - we'll look for your update on Monday. Happy New Year!

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Cindy Wren

Cindy Wren posted over 6 years ago Admin

 

If you are having trouble making Golf Pad distances display when you look on my Gear watch during a round, please follow these steps.

 

For Gear watches running Tizen 2 operating system: you can adjust this in settings, right on your Gear watch:


- Tap the settings icon

- Select Display

- Tap on Wake-up Gesture

- Select Last Viewed Screen


With Tizen 3 update, Samsung has removed the option for showing the last used app automatically. We are investigating the options for working around the limitation and will update this article as soon as we have any news. In the meantime you can make it easier to resume the Golf Pad app using home button double-press action. Step by step instructions:


- Make sure Golf Pad app is installed on your Gear watch

- Open settings on Gear

- Select Device

- Select Double press Home

- Choose Golf Pad

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Christopher Brambila posted over 6 years ago

Checked and I have 3.1.4. I am playing Monday and i will confirm if the app is working properly. Thank you

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Cindy Wren

Cindy Wren posted over 6 years ago Admin

Christopher, Kindly confirm you have version 3.1.4 of Golf Pad watch app and have restarted the watch. You can see the version of the app within Gear app on the phone by selecting Apps / Golf Pad. 

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Christopher Brambila posted over 6 years ago

I did the Samsung update two days ago and still having the same issue. I tried the app today and I had to reopen it every time on each shot.

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Adam Scott posted over 6 years ago

I also have the issue. Have all the latest software, app, etc. When using the app on the S3. Continuously need to relaunch the S3 app from the watch. Doesn't want to stay open 

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Marcelino Sileoni posted over 6 years ago

I have no upgrade available right now. I'll check it in the following days. Thanks Cindy. Regards.

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Cindy Wren

Cindy Wren posted over 6 years ago Admin

Mike and Marcelino - looks like Samsung released an update today and it seems to have solved the issue. Let me know if that's not the case.

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Marcelino Sileoni posted over 6 years ago

Hi Cindy! Do you have any news on this issue?

I've the same problems mentioned by Mike.
Thanks.


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Cindy Wren

Cindy Wren posted over 6 years ago Admin

Thank you for letting us know about the issue you are seeing with the watch. Our team is working with Samsung to resolve this ASAP. We've been notified that Samsung will be publishing the update that resolves this mid-week next week. Be sure you update to the newest version when it's available. Please let us know if you continue to experience any issues after the update.

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