Pebble Watch stopped contecting

Posted about 3 years ago by Linda Gyngell

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Linda Gyngell

After the latest update to Golf Pad, the app no longer connects to my pebble watch. On Thursday I played a round with no problems at all - on Monday I load up the course on my phone but there is nothing on my watch. My husband has the same problem.

2 Votes

26 Comments

Cindy Wren posted about 3 years ago Admin

Hi Bob - I'm referring to the folks at Google Play. They forced us to update something that essentially broke the Pebble support we'd kept in place for the last 5 years. As I understand it, without the change, they weren't going to allow us to submit any future updates on our app. (I'm not part of the technical team, as you can tell. LOL) I have made the team aware of the request. I just don't know how it all fits together from the technical side.

As for WearOS - the "not all rosy" you mentioned are comments about standalone mode on the new OS. We are implementing those features - everything else is supported and compatible currently. Feel free to contact support if you have questions about that @Linda.

0 Votes

Bob Aldis posted about 3 years ago

@Linda,

Yes, apart from golf, I mainly use mine as a basic watch, not too many smart functions workable for me as my eyesight has gotten weaker over the last couple of years. But looking at the WearOS options they are very bulky and the battery life is pitiful, they are talking 2 days as being very good, I charge my pebble once a week normally Friday evening just before my Saturday game, even after owning it for a number of years, I bet the battery's on these WearOS watches will be even lower after a year usage!

I've also seen comments in the WearOS forum on here that there are issues with club/shot tracking, so not all rosy there either :(

Fingers crossed.

Bob

0 Votes

Linda Gyngell posted about 3 years ago

Thanks Bob for picking this up and getting a response from Golf Pad. There is still not another watch on the market as good as the Pebble - not every one wants a bulky sporty one.

Hopefully we can get the Pebble working with Golf Pad again Cindy.

1 Votes

Bob Aldis posted about 3 years ago

Thanks Cindy, Curious when you say App Vendor is that not yourselves? All we need is the last Pebble compatible APK, it is available from mirror sites, but would be good to have a bonafide version from yourselves. Regards, Bob

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Cindy Wren posted about 3 years ago Admin

Hi Bob (and all) It seems the app vendor forced our hand on continuing support for Pebble. I'm awaiting additional info to see if there is a way to "roll back" the update...it doesn't sound promising, but I'll keep you posted on any new info I receive.

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Bob Aldis posted about 3 years ago

Thank you.

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Cindy Wren posted about 3 years ago Admin

Hi Bob - let me check with the team. I'll let you know.

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Bob Aldis posted about 3 years ago

Hi Cindy, Thanks for the response and yes, very true nothing lasts forever, but unlike the cassette tapes and CDs you mention, this was actually within control of your company and your developers. The very least I would have expected was some notice starting you would be dropping compatibly from.... that way your Pebble using customers could have prepared or chosen not to install the last update, instead of being left high and dry at the 1st tee! Can my app be reverted to the last pebble supported version?

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Cindy Wren posted about 3 years ago Admin

Thanks for posting this reply. We have had a posting on our support portal for several years, since Pebble announced the watch was going to be discontinued. See below from this support article.

I understand the disappointment. Eventually, technology changes and it would not be sustainable to stay compatible forever. The Pebble watch was discontinued in 2016. We've maintained support for as long as possible. We knew this day would come, but it was impossible to predict when. I have a case of cassette tapes I wish I could use and a laptop and a vehicle that don't offer CD's players. :) We appreciate each of you.

Check out this article for an updated list of supported watches.

0 Votes

Bob Aldis posted about 3 years ago

Basically the response from "support" was disappointing please see below:

Hello Bob,

I've confirmed with my team that Pebble sync functionality may be discontinued at any time, since the watch itself has been discontinued by the manufacturer years ago. Unfortunately, we can't provide one-on-one Pebble assistance or investigate issues as the team has to stay focused on newer watch models.

Regards,

Alyona Retunskaya / Golf Pad Support

I then responding the main part of the conversation being:

If you are stating that Pebble Sync is no longer supported, then it would help your customers if an official statement is issued and the option removed from the App otherwise I and other customers still expect it to be supported.

To which I received the below so it looks like GolfPadGPS have officially called it a day on Pebble support, a sad day for such an innovative product:

Hello Bob,

We'll update our support page with this information soon. I apologize for the inconvenience caused.

Regards,

Alyona Retunskaya / Golf Pad Support

0 Votes

Bob Aldis posted about 3 years ago

Exactly the same here, I logged a support ticket but the response was less than helpful, I played just using my phone last week, but a totally unenjoyable experience and not looking forward to the same tomorrow.

Come on Team please fix the error preventing connection to our Pebbles.

Bob

0 Votes