Golf Pad GPS not available in galaxy store for Active 2

Posted almost 4 years ago by Jonas

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Jonas

Hy everyone, can someone varify that Golf Pad GPS is available for Samsung Galaxy Active 2 Smartwatch? My phone has the latest samsung wearable app (2.2.39.21052561) and is connected with my watch via bluetooth. When I look for "Golf Pad" in the galaxy store I dont get any hits. Even with the direct link to the app from the guide I dont find the app and land on the starting page of the galaxy store. I also tried to connect the watch with a different smartphone but same issue.

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28 Comments

Cindy Wren posted almost 4 years ago

Thanks everyone for confirming you are able to see the app now!

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Jörg Hirschmann posted almost 4 years ago

Same here. Looks very much resolved for me, too.

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Ian Noble posted almost 4 years ago

Yep, looks like we're good to go now!

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Jonas posted almost 4 years ago

Tried one more time today and yes it worked for me also. Seems like the problem is fixed

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Debbie Brunner posted almost 4 years ago

I recently purchased a Samsung Actve2 Watch Golf edition and had no problem acquiring Golf pad app in Samsung wearable. I've used in standalone and it worked great. Love it.

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Jörg Hirschmann posted almost 4 years ago

@Cindy Should the Golf Pad app be visible in the Galaxy Store in combination with A Galaxy Watch 3? If so I would be more than happy to provide such a report. However, I would need info as to how to create the required report.

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Ian Noble posted almost 4 years ago

Thank you for the update @Cindy! Hopefully Samsung can get this resolved quickly. I have a Pixel 5, so I'm not able to help get you what you need. :(

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Cindy Wren posted almost 4 years ago

We are aware of the issue. We've reached out to our contact at Samsung. They requested additional information and a report file from impacted devices. This process of sending the info to them only works on Samsung phones. If there’s a user with a Samsung phone who has this issue, please contact us via support@golfpadgps.com and we will work with you to get the information and deliver it to Samsung.

This will help them resolve it more quickly. We aren't trying to pass responsibility to Samsung, just stating the facts so we can get it resolved as quickly as possible. As I'm sure you understand, they control the content in the app stores, not Golf Pad.

1 Votes

Jörg Hirschmann posted almost 4 years ago

Hi there, I can confirm the workaround. As previously mentioned I had the app running on my Galaxy Watch in combination with my Galaxy S8 (wasn't an S9). I created a backup with Galaxy Wear including the Golf Pad app. I then connected the Galaxy Watch with my Pixel 2 and found the Gold Pad in the list being marked as not yet downloaded. After tapping the download icon it installed and is available on the watch. Btw Golf Pad app is also not listed in the Galaxy store when I connect my watch to a Pixel 5. One thing surprised me however. I looked for the Golf Pad on a Samsung Galaxy S20FE and couldn't find it in the Galaxy Store either. The S20FE was connected with a Galaxy Watch 3.

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Chris posted almost 4 years ago

They told me that if you can find it in my apps, you can install it, but that only works if you had previously installed it somewhere.

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bskw@rogers.com posted almost 4 years ago

https://galaxystore.samsung.com/geardetail/TuMSE0JYiN

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Ian Noble posted almost 4 years ago

What was the work around?

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bskw@rogers.com posted almost 4 years ago

Golf Pad sent me a work sound for me Samsung Watch Active 1 that works. Good luck, Keith

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Jörg Hirschmann posted almost 4 years ago

Same issue here. A few days ago I used Golf Pad on my Galaxy Watch in combination with a Samsung Galaxy S9 phone. With that phone the app is listed in the Galaxy store. Now I try to use the watch in combination with a Google Pixel 2 and can't get the app in the Galaxy store. I'm going to try it with a Pixel 5 and will get back to this thread...

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Jonas posted almost 4 years ago

I can imagine that the effort they put into fixing this issue with the tizen os is not very high because all new samsung watches get wear os so the development for tizen probably doesnt make sense anymore :(

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