Hy everyone, can someone varify that Golf Pad GPS is available for Samsung Galaxy Active 2 Smartwatch? My phone has the latest samsung wearable app (2.2.39.21052561) and is connected with my watch via bluetooth. When I look for "Golf Pad" in the galaxy store I dont get any hits. Even with the direct link to the app from the guide I dont find the app and land on the starting page of the galaxy store. I also tried to connect the watch with a different smartphone but same issue.
Thanks everyone for confirming you are able to see the app now!
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Jörg Hirschmannposted
over 2 years ago
Same here. Looks very much resolved for me, too.
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Ian Nobleposted
over 2 years ago
Yep, looks like we're good to go now!
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Jonasposted
over 2 years ago
Tried one more time today and yes it worked for me also. Seems like the problem is fixed
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Debbie Brunnerposted
over 2 years ago
I recently purchased a Samsung Actve2 Watch Golf edition and had no problem acquiring Golf pad app in Samsung wearable. I've used in standalone and it worked great. Love it.
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Jörg Hirschmannposted
over 2 years ago
@Cindy Should the Golf Pad app be visible in the Galaxy Store in combination with A Galaxy Watch 3?
If so I would be more than happy to provide such a report. However, I would need info as to how to create the required report.
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Ian Nobleposted
over 2 years ago
Thank you for the update @Cindy! Hopefully Samsung can get this resolved quickly. I have a Pixel 5, so I'm not able to help get you what you need. :(
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Cindy Wrenposted
over 2 years ago
Admin
We are aware of the issue. We've reached out to our contact at Samsung. They requested additional information and a report file from impacted devices. This process of sending the info to them only works on Samsung phones. If there’s a user with a Samsung phone who has this issue, please contact us via support@golfpadgps.com and we will work with you to get the information and deliver it to Samsung.
This will help them resolve it more quickly. We aren't trying to pass responsibility to Samsung, just stating the facts so we can get it resolved as quickly as possible. As I'm sure you understand, they control the content in the app stores, not Golf Pad.
1 Votes
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Jörg Hirschmannposted
over 2 years ago
Hi there,
I can confirm the workaround. As previously mentioned I had the app running on my Galaxy Watch in combination with my Galaxy S8 (wasn't an S9). I created a backup with Galaxy Wear including the Golf Pad app.
I then connected the Galaxy Watch with my Pixel 2 and found the Gold Pad in the list being marked as not yet downloaded. After tapping the download icon it installed and is available on the watch.
Btw Golf Pad app is also not listed in the Galaxy store when I connect my watch to a Pixel 5.
One thing surprised me however. I looked for the Golf Pad on a Samsung Galaxy S20FE and couldn't find it in the Galaxy Store either. The S20FE was connected with a Galaxy Watch 3.
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Chrisposted
over 2 years ago
They told me that if you can find it in my apps, you can install it, but that only works if you had previously installed it somewhere.
Golf Pad sent me a work sound for me Samsung Watch Active 1 that works.
Good luck,
Keith
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Jörg Hirschmannposted
over 2 years ago
Same issue here. A few days ago I used Golf Pad on my Galaxy Watch in combination with a Samsung Galaxy S9 phone. With that phone the app is listed in the Galaxy store.
Now I try to use the watch in combination with a Google Pixel 2 and can't get the app in the Galaxy store.
I'm going to try it with a Pixel 5 and will get back to this thread...
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Jonasposted
over 2 years ago
I can imagine that the effort they put into fixing this issue with the tizen os is not very high because all new samsung watches get wear os so the development for tizen probably doesnt make sense anymore :(
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Chrisposted
over 2 years ago
It's ridiculous that no update has been provided. I, like many here, bought this watch specifically because Golf Pad is supposed to be available for it. Their website still says it's available for the Active 2, which it clearly is not. The problem is that the golf pad folks and the Samsung folks can just point fingers at each other.
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Jonasposted
over 2 years ago
As far as I know unfortunately not. They are still investigating together with samsung. Very frustrating in my point of view.
Man, I wish I saw this thread before going and buying an Active 2. There's no work around still??
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Chrisposted
over 2 years ago
Keith - if you had it previously installed on your watch, you may be able to find it under the "my apps" section of the store and redownload it from there. For those of us that have never had it installed, this isn't an option.
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Jonasposted
over 2 years ago
I ordered a Samsung Galaxy watch 3 this week just to try it and same issue so it is not caused by active watch 2.
0 Votes
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Chrisposted
over 2 years ago
I have now since tried this on two iPhones, in addition to my pixel 3 with the same result. I have Samsung Galaxy Active 2 watch. I'm wondering if Samsung is filtering it out for that model only? Is anyone having this issue with different models of watch?
As of now the makers of GolfPad should not be advertising compatibility/availability with this model, as it clearly isn't the case.
0 Votes
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Keith Worrallposted
over 2 years ago
Yes I have the same issue and have just asked Golf Pad support to resolve it.
0 Votes
K
Keith Worrallposted
over 2 years ago
Months ago I launched Golf Pad on my Samsung Galaxy Active Watch from my phone. Last week I loaded it onto an old Samsung Prime phone that I was going to use as a dedicated ' computer' for Golf Pad. No problem except I discovered that that old phone had a faulty charging port. So, back to my phone I thought. However, I cannot find the Golf Pad App in the the WEAR Lifestyle section on the phone, yet it is still there on the Samsung phone. Weird.
0 Votes
J
Jonasposted
over 2 years ago
Well, I've already tried it with the android phone of my wife which is a different one to mine and it had the same problem so "some android devices" sounds also not very convincing to me
Hy everyone, can someone varify that Golf Pad GPS is available for Samsung Galaxy Active 2 Smartwatch? My phone has the latest samsung wearable app (2.2.39.21052561) and is connected with my watch via bluetooth. When I look for "Golf Pad" in the galaxy store I dont get any hits. Even with the direct link to the app from the guide I dont find the app and land on the starting page of the galaxy store. I also tried to connect the watch with a different smartphone but same issue.
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28 Comments
Cindy Wren posted over 2 years ago Admin
Thanks everyone for confirming you are able to see the app now!
0 Votes
Jörg Hirschmann posted over 2 years ago
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Ian Noble posted over 2 years ago
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Jonas posted over 2 years ago
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Debbie Brunner posted over 2 years ago
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Jörg Hirschmann posted over 2 years ago
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Ian Noble posted over 2 years ago
Thank you for the update @Cindy! Hopefully Samsung can get this resolved quickly. I have a Pixel 5, so I'm not able to help get you what you need. :(
0 Votes
Cindy Wren posted over 2 years ago Admin
We are aware of the issue. We've reached out to our contact at Samsung. They requested additional information and a report file from impacted devices. This process of sending the info to them only works on Samsung phones. If there’s a user with a Samsung phone who has this issue, please contact us via support@golfpadgps.com and we will work with you to get the information and deliver it to Samsung.
This will help them resolve it more quickly. We aren't trying to pass responsibility to Samsung, just stating the facts so we can get it resolved as quickly as possible. As I'm sure you understand, they control the content in the app stores, not Golf Pad.
1 Votes
Jörg Hirschmann posted over 2 years ago
0 Votes
Chris posted over 2 years ago
They told me that if you can find it in my apps, you can install it, but that only works if you had previously installed it somewhere.
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bskw@rogers.com posted over 2 years ago
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Ian Noble posted over 2 years ago
What was the work around?
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bskw@rogers.com posted over 2 years ago
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Jörg Hirschmann posted over 2 years ago
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Jonas posted over 2 years ago
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Chris posted over 2 years ago
It's ridiculous that no update has been provided. I, like many here, bought this watch specifically because Golf Pad is supposed to be available for it. Their website still says it's available for the Active 2, which it clearly is not. The problem is that the golf pad folks and the Samsung folks can just point fingers at each other.
0 Votes
Jonas posted over 2 years ago
0 Votes
bskw@rogers.com posted over 2 years ago
0 Votes
Ian Noble posted over 2 years ago
Man, I wish I saw this thread before going and buying an Active 2. There's no work around still??
0 Votes
Chris posted over 2 years ago
Keith - if you had it previously installed on your watch, you may be able to find it under the "my apps" section of the store and redownload it from there. For those of us that have never had it installed, this isn't an option.
0 Votes
Jonas posted over 2 years ago
0 Votes
Chris posted over 2 years ago
I have now since tried this on two iPhones, in addition to my pixel 3 with the same result. I have Samsung Galaxy Active 2 watch. I'm wondering if Samsung is filtering it out for that model only? Is anyone having this issue with different models of watch?
As of now the makers of GolfPad should not be advertising compatibility/availability with this model, as it clearly isn't the case.
0 Votes
Keith Worrall posted over 2 years ago
Yes I have the same issue and have just asked Golf Pad support to resolve it.
0 Votes
Keith Worrall posted over 2 years ago
Months ago I launched Golf Pad on my Samsung Galaxy Active Watch from my phone. Last week I loaded it onto an old Samsung Prime phone that I was going to use as a dedicated ' computer' for Golf Pad. No problem except I discovered that that old phone had a faulty charging port. So, back to my phone I thought. However, I cannot find the Golf Pad App in the the WEAR Lifestyle section on the phone, yet it is still there on the Samsung phone. Weird.
0 Votes
Jonas posted over 2 years ago
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