Hi Cindy, I have tags that were purchased back when I purchased my Link. Do I need to upgrade my tags or are the original tags ok and will work fine with all the new features?
Hi Douglas - Sorry I missed your post here! Your TAGS don't have to be udpated to enjoy these new features. Let us know if you have other questions. - Cindy
Hi Tobybarker - thanks for letting us know you are having trouble. Please see this article for some troubleshooting steps. If you still have issues, please open a new support ticket and we'll help you get it resolved. - Cindy
Hello all. Thanks for your input. We just released a new update this morning. It includes several fixes for the unexpected issues that were reported. It's being rolled out to users in stages. First 10%, then up to 100% over the next day or two. Even with extensive beta and quality testing, it tough to have a 100% perfect roll out, especially with all the updates included in the last round. That said, we work quickly to address any issues that come up and appreciate you bringing your feedback to our attention. We look forward to hearing from you after you download the new app version when it's available. - Cindy, Golf Pad
P.S. if any of you would like to join the beta program, here are the details.
Hi Tobybarker - you'll want to update both the phone and watch app. The new features are available on watches running Tizen 4 OS (Gear S3 or newer). Download the latest Golf Pad watch app: version 5.4.4 or later is required. Let us know what you think! - Cindy
I have phone app version downloaded on the 21st May 2020, version 15.11. I have just downloaded the watch app version 5.4.6. Is this as up to date as I can get? I'll give it all another go on Wednesday.
Further to my last comment, just having the apps running here on the desk (not on the course): the phone's screen keeps going to its locked (black, blank) screen the it comes back on immediately back to the golf pad app. Is Golf Pad trying to keep the phone screen on? seems like a waste of battery, if it is.
Anyway, I picked up the phone, and tried to enter the score for the hole....instead of taking me to the strokes entry screen it took me to the lock screen (the black one with the scores, the fingerprint and the ability to slide left and right) . By sliding this up, only then can I enter the score. This is what was happening on the course yesterday.
After a few goes at this I ignored the phone app, only to find that the watch would lose contact with the phone....which turned out to be because the phone app was no longer running. Upon restarting it (yet again) the watch would never then get its gps position from the phone, so was unusuable. It was at this point I gave up.
I will try it all again on the course, but to be honest if that fails I'll be making sure to cancel renewal and look elsewhere, which is a shame because when it works I think Golf Pad is great. Its just.......
I also cant get watch standalone mode to work at all. Hope this all helps!
Nope, it all lasted 4 holes before the phone app just stopped and no amount of cajoling would make the watch then partner with the app again. I'm out of here. Shame, because I like the app when it works
Thanks for your feedback. We have a lot of information on how to successfully use the Samsung watch in our portal. Here is an extensive list of troubleshooting steps, including links to other relevant information. It covers everything from GPS to battery tips, standalone to connected modes. In addition, you can open a support ticket and we will help you one on one. We have a dedicated team of support agents to help any customers who may be having trouble as they get started with the watch app. - Cindy
Golf Pad is now even more useful on Samsung smartwatches! Here's a few things we just added:
- Improved display for GPS distances and current hole number and score, making it easier to see outdoors.
- Additional information like elevation change to target, distances to layup points, current shot tracking distance.
- Mark flag right on the watch or use 'putt out' option to complete a hole score without adding individual shots.
- Use one of three modes for keeping score on the watch: total score entry, track shot location, or track shots location and clubs. Select your preferred mode in Golf Pad settings on the phone.
Swipe left or right to change hole. Swipe up or down or use bezel to show the extra information. Tap screen to keep score. The new features are available on watches running Tizen 4 OS (Gear S3 or newer). Download the latest Golf Pad watch app: version 5.4.4 or later is required.
Version 15.10 of the phone app is required to enable some of these features like layup points.
We'd love to hear what you think! If you run into issues or have questions, please reach out.