I Can't Scan a TAG

If you're unable to scan a Golf Pad TAG, please try these steps:

First Step

Reboot your device. If scanning still fails, follow the troubleshooting instructions below.

For Android:

1) Verify NFC is enabled: go to Settings > Wireless & Networks > More > toggle NFC on

2) In the Golf Pad app, go to Preferences > Golf Pad TAGS, and enable Golf Pad TAGS 

3) If you see a "Settings must be updated" warning, tap Update and follow the instructions

4) Once all settings are correct, you should see the confirmation screen:

5) Go back and scan a TAG to assign a club

Note: The NFC antenna location varies by phone model. Try scanning around the back and top edge until you find the best spot.

6) If you see an "Invalid tag" error, tap Contact Support when prompted. This will send us the information needed to activate your TAG

7) Assign TAGS to clubs

8) Start a new round and scan a TAG - a shot will be added to the scorecard

9) Enable SmartLock mode to prevent accidental touches and extend battery life: press the power button OR long-tap the TAG icon in the top-right corner

10) Scan a TAG to the spot with the best scanning range in SmartLock – a shot will be added.

For iPhone:

1) In the Golf Pad app, go to Preferences > Golf Pad TAGS and enable Golf Pad TAGS

2) If this is your first time assigning TAGS, follow the tag setup process. If you've previously assigned TAGS to your clubs, just tap "Assign more"

3) Scan a TAG to the top right edge of iPhone (this is where the NFC antenna is located)

4) Assign TAGS to clubs

5) Start a new round and either:

- Tap Start scanning, OR

- Simply put your phone in your pocket (scanning mode will enable automatically)

6) Scan a TAG – a shot will be added to the scorecard.

If you are still unable to scan TAGS, please open a ticket and we'll work with you to get the issue resolved.