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Samsung devices not connecting to link on Verizon

Has anyone else noticed that the Link Reader, will no longer connect to Samsung devices since Verizon's last update?

My headsets and external speakers still work, buy my fitness tracker and the Link Reader will not.

I am using a Note 4


Best Answer

Our product team has provided the following update for you:


“The ESU <emergency software update> schedule is on works with VZW....we do have a fix coming in an ESU and as soon as we have the schedule, we will share with you.”




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Started trying to pair at 11:55 am it is now 1:30 pm everything is enabled it shows the devices but will never connect. I have reset the device, phone and hit "search again" about sixty times still no connection. It looks for my device, finds it immediately but will never connect.


I did try an old LG after twenty tries it connected but this does me no good since that phone is not in use. It obviously has something to do with Note 4 update but they are not giving us any information. Poor customer service!!!!


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@All - our team is working on this issue - both with Samsung and internally. The Samsung update impacted more than just Golf Pad - many other applications were negatively impacted. If you are a Kickstarter backer, please note, we aren't able to provide refunds, but our team WILL ensure your LINK is working correctly just as soon as possible. Your support is important to us. We understand the frustration you are experiencing and are working around the clock to handle the issue. If you hae an URGENT question or concern, feel free to email me directly and I will personally respond as soon as possible. Our support queue is backed up. cindy@golfpadgps.com

Note 4
Note 4 on Verizon.
Note 4 on Verizon.

The latest news from Samsung:


Update for GS5 is now available and should resolve all issues. Regarding fixes for NOTE4, Samsung will announce as soon as new version would be available for users. 

Thanks Keith! 

Have you received any assistance with this?  I am going in circles with support, they keep asking me to try and connect over and over.  it just keeps saying it is trying to connect but never does.  I've had 3 replies and they have all asked me to connect and then re-report the problem.  Horrible experience so far.  I could have picked up a rock if I wanted a paper weight.  At this point I just want a refund and to return this.

nothing at this point, this maybe an issue caused by Verizon's update.  But I have not seen Verizon post anything on their Note 4 section on their forums


We are investigating the root cause. In the meantime, you can work around the problem: just enable GPS location in Android settings during pairing. Once pairing is completed, you can re-disable GPS in Android settings if preferred.

Hot off the press from Samsung:


We got the TA for Note4 and the SS will be available to pull from 9/19 (tomorrow after Noon). Feedback from users encouraged.”

Answer

Our product team has provided the following update for you:


“The ESU <emergency software update> schedule is on works with VZW....we do have a fix coming in an ESU and as soon as we have the schedule, we will share with you.”



I have it enabled and it still will not connect.

Is this just an update to my phone, or do I have to do a firmware upgrade of the LINK also?

Hi Bacardio - It should be an update that happens on your phone (from Samsung), but we do want you to keep the most updated version of app and firmware on LINK. Thanks for asking!

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